Who

Consumer segments

Income, wealth, life stage, household structure, occupation, and aspiration—used together rather than as permanent labels.

Guiding question

Whose decision is this, and what changes their ability or willingness to act?

01

Budget-constrained households

Trade-offs, volatility, access, and protected spend

02

Lower-middle-income households

Security, first upgrades, credit, and value

03

Middle-income households

Portfolio choices, convenience, and selective premiumisation

04

Upper-middle-income households

Time, quality, experiences, and brand repertoires

05

Affluent and HNI consumers

Scarcity, service, status, privacy, and global comparison

06

Life stages

Students, new earners, young families, caregivers, and older adults